Episode 12: How Traffic Makes the Whole Funnel Work

traffic channels for acquiring site visitors

This is the fourth in our five-part series on Making the Whole Funnel Work.

In this episode, we talk about traffic; not the automotive type but the web visitor type. This solocast talks about all the ways web analytics tools classify traffic to your site. Then I focus on four of those channels that you can affect for getting more traffic to your site.

Show Notes: 

People/Things mentioned in the show:

For more on this topic, check out Episode 2: http://leadgeneering.com/ep2/

Episode Reboot: 

Check out the Acquisitions report in your Google Analytics. Navigate in the left menu to “Acquisitions” to see all the submenu items.



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Episode 11: How Conversions Make the Whole Funnel Work

In this episode, we look at both sides of website interaction. We discuss how visitors progress through a website and how marketers make conversion offers for visitors to complete. Marketers make a critical choice when deciding the conversion actions they use, so we go through the most common actions used on leading-edge websites. Listen in for answers to these topics:

  • Why do we have conversions?
  • How to optimize your conversions
  • How to choose what call-to-action to put on your webpage
  • How to effectively use chatbots, contact form, call buttons, questionnaires, etc

Ideas and Products mentioned in the episode:

Chat tools

Botacademy

Drift

PureChat

Zendesk

Intercom

Snapengage

Olark

People mentioned in the episode:

Karl Blanks and Ben Jesson, author  “Making Websites Win”

Chris Goward, author “You Should Test That

Brad Geddes, author “Advanced Google AdWords”

Tim Ash, author “Landing Page Optimization”

Sangram Vajre, Flip the Funnel

Reboot:

Enjoy this list of Conversions/Calls-to-Action from “You Should Test That” (reprinted with permission)

Lead-Generation Goals

If lead generation is your overall purpose, the goals might include any of the following specific user actions:

  • Request a quote
  • Create an online quote
  • Request an in-person demo
  • View an overview video
  • Request a phone call
  • Take a quiz or poll
  • Request a situation analysis
  • in a contest
  • Request market information
  • Fill out a needs-analysis
  • Book a meeting
  • questionnaire
  • Use a needs-analysis wizard
  • Ask a question
  • Use an interactive savings or RO
  • Complete a contact form inquiry
  • calculator
  • Download software
  • Click to call
  • Sign up for trial offer
  • Click to chat
  • Request a printed brochure
  • Make a phone call
  • Request a catalogue
  • Register for a webinar
  • Download an online brochure
  • Register for a conference
  • Download a whitepaper
  • Sign up for a newsletter
  • Download an ebook
  • Sign up for a blog subscription
  • Download a worksheet
  • Sign up for an RSS feed Subscription
  • Download a case study

E-Commerce Goals

For e-commerce, your goals might be based on any of these common metrics:

  • e-commerce purchase conversion rate
  • Average order value
  • Return on ad spend
  • Revenue per visitor

Or they might include any of the following user actions:

  • Sign up for an RSS feed
  • Request a catalog
  • Subscription
  • Ask a question
  • Add to cart
  • Click to cali
  • Save to a wish list
  • Click to chat
  • Sign up for auto-reordering
  • Sign up for a newsletter
  • Add accessories (up-sell)
  • Sign up for a blog subscription

Affiliate Marketing Goals

For affiliate marketing, your goals might include a specific revenue-per-visitor value, along with any of the following actions:

  • Click through to an affiliate site
  • Sign up for a newsletter
  • Sign up for a blog subscription
  • Fill out a needs-analysis questionnaire
  • Sign up for an RSS feed subscription
  • Use a needs-analysis wizard
  • Find a service provider
  • Use an interactive savings or ROI calculator
  • Find savings in your area
  • Create an online quote

Subscription Goals

Subscription goals might include any of the following actions and metrics:

  • Sign up for a free trial subscription
  • Upgrade subscription
  • Paid subscription signups
  • Average subscription signup value

There are many more goals you can track, depending on your business model. For each test, choose the one that drives the most revenue. Once you have identified the goals for your test, you’ll be ready to set up your conversion-optimization experiment and get testing.

 

Episode 10: How a Tracking Infrastructure Makes the Whole Funnel Work

This episode covers what needs to be in place to know everything about people’s interactions with your website.

Listen in for answers to these topics:

  • What are the main pieces of a funnel infrastructure
  • What are the skills you need to set up and maintain your infrastructure?plinko
  • How to track what’s happening in your site through Google Analytics, everything from a video view to use of a chatbot
  • Which tools manage the tags behind these conversions
  • What you need to run A/B testing

You’ll also hear how Mother Hubbard, Gas Tanks and the game of Plinko all relate to tracking on your website.

Ideas and Products mentioned in episode:

Installing the Google Sheet add-on

Google Analytics

Search Console

Google’s Campaign URL Builder

Uptime Robot

VisualPing

Google Tag Manager

Google Optimize

HubSpot

Eloqua

Marketo

Pardot

Google Analytics Suite

People mentioned in episode:

Sayf Sharif

Sangram Vajre

Reboot:

Please go see the Google Marketing Platform by going into https://analytics.google.com and clicking the 2 by 2 grid icon shown below.

 

 

 

 

 

 

 

Episode 9: How Dashboards Make the Whole Funnel Work

How dashboards help make the whole funnel work

Here is the 7-step process described for building a marketing dashboard:

  • Interview stakeholders
  • Review Technology
  • Select KPIs
  • Group requirements
  • Select Charts
  • Prototyping/Wireframing
  • Launch

Ideas and Products mentioned in episode:

Entity relationship Model (ERM)

Database Schema

Extract Transform Load (ETL)

Supermetrics

Domo

Tableau

Klipfolio

Geckoboard

Google Data Studio

People mentioned in episode:

Special thanks to Doug McCaffrey who collaborated on this dashboarding initiative with me.

Ben Yoskovitz

Alistair Croll

James Hebdon

Robert Rose

Matt Heinz

Christopher Berry

Reboot:

Look at Nicholas Kelly’s site, Nicksight.com for ideas and products related to dashboard-making


Episode 8: Top Paid Search Updates of 2018

paid search updates 2018 recap

This episode looks at 2018’s Top Changes in Paid Search Marketing. We have three PPC Professionals who reviewed the long list of features that PPC platforms made in 2018 and cut it down to a handful that are having the largest impact on B2B companies. Hear what we think are the best and worst changes made this past year, and what advertisers should to in reaction to them.

2018 Top Paid Search panel

Special thanks to two people who know their way around all the major PPC platforms, Pierre Levasseur and Olga Gladycheva, for joining as guest panelists in this episode. The updates covered include:

  • Google Analytics Audience Report
  • Bing Native Intent Ads
  • Responsive Search Ads
  • Smart bidding Display campaigns
  • Click to Message Email Forwarding
  • Bing’s new LinkedIn targeting abilities through Microsoft Audiences
  • Google Ads Removal of some Budget Limits
  • Custom Intent Audiences for Display/Retargeting
  • New Script GTAG.JS in Response to Browsers dropping cookies
  • Google Ads Suggested Ad copy
  • Smart display campaigns
  • Increased targeting of mobile traffic on display campaigns

Episode 7: Integrating CRM and Marketing Automation into your Funnel

Ed Goffin of Pleaora Technologies talks about CRM and Marketing Automation

In this episode, we hear from a company that’s successfully using two enterprise applications to run sophisticated digital marketing programs.

Shownotes:

Ed Goffin works at Pleora Technologies and can be reached at ed.goffin@pleora.com

They use Salesforce as their CRM and Pardot for Marketing Automation.

 

Episode 6: Top Paid Search Updates of 2017

2017 recap Top Paid Search Updates

2017 recap Top Paid Search Updates
In this episode, a panel of PPC specialists give their verdicts on the changes made by Google, Bing and others during the year.

Shownotes:

Panelists: Doug McCaffrey, Olga Gladycheva, Pierre Levasseur, being moderated by Glenn Schmelzle

Updates made by Paid Search platforms that we cover:

  • Custom Intent Audiences
  • AI Attribution models
  • Review & Promotion extensions
  • Ad variations
  • Modeling conversions via GCLID
  • IF function in Ads
  • Account Health score
  • AdWords Experience UI
  • Cross-device remarketing
  • Nearly Exact Exact Match
  • Youtube ad restrictions
  • GSP stops reading emails
  • AdWords + Google Optimize

Funnel Reboot tip:

Stay up-to-date through the Google Ads blog

Episode 5: Dealing with how work’s changed with digital

Thomas Edison and the Brain Trust, AKA the Muckers

Shownotes:

This episode covers the way we work in digital. As the pace of work has sped up, we’re using more agile methods to plan our resources. As automation and artificial intelligence enter, we’re deciding how it gets used in our marketing stack. We are also figuring out how our organizational culture fits with this, so everyone can focus on a funnel that efficiently converts visitors into buyers.

This Episode’s Links:

Scott Brinker’s Book, “Hacking Marketing”

Jim Sterne http://twitter.com/jimsterne

Christopher P. Berry http://twitter.com/cjpberry

This Episode’s Reboot:

Read the Agile Manifesto at
http://agilemanifesto.org/

Photo: Thomas Edison and ‘the muckers’ in front of the Menlo Park laboratory

Episode 4: Dealing with how digital is measured

Shownotes:

This episode is about how digital has changed how we measure marketing. We’ll cover the explosion of data brought by the Internet. We’ll look at how to clean and filter data so only the right kind is used for analysis. We’ll talk about tools for analyzing and reporting data, for sharing data with core areas of our business, and also for insights we ourselves get out of it. Finally, we’ll see how more leads can be generated by analyzing how buyers respond to our content.

Links mentioned:

Urchin Software  (acquired/rebranded as Google Analytics)

Robert Rose

Difference between Stock and Flow numbers

Renaissance Men

Eric Peterson’s Big Book of Key Performance Indicators (author’s full-text release)

This Episode’s Reboot:

I’m going to recommend that you review your own KPIs. You can even benchmark them against some external KPI libraries out there. First time I learned these things existed, I was fascinated. There’s kpilibrary.com, free-kpi.com, smartkpis.com and others. These are all great places to get inspiration for choosing the KPIs that matter to your own organization.

Episode 3: Dealing with Digital Conversations

brad geddes

Shownotes:

One of the ways that digital has changed marketing is in how buyers converse with sellers. the experiences we deliver actually facilitate a conversation where they buyer talks him or herself into either buying or engaging with sales.

Links Mentioned:

Robert Collier (great article here on the Collier Principle and Collier’s bio)

Cluetrain Manifesto, Ch 4 “Markets are Conversations”

Brian Clark “Educate people enough to do business with you”

Don Peppers & Martha Rogers books

Joe Pulizzi and the Content Marketing Institute 

Funnel Reboot:

Imagine you’re not a marketer for your product, but rather the person who it’s intended for.

  • Get a keyboard or notepad out and write down all questions you’d need satisfied before you’d feel ready to buy the product. If nothing’s coming to mind, you can pretend to be someone who has bought from you. A client you personally know, so you can picture what they’d say.
  • Now, go to your website and other online properties, and check off each question that those sources answer. Do you have any unchecked questions when you’re done? Those are the gaps in the conversation.
  • Make a plan to turn this rough list into a set of content topics you’ll cover , to give buyers the kind of experience that leads to a sale.